Payment methods we accept?
Why was I charged sales tax on my purchase?
How long will it take to receive my order?
Can I ship my order to a different address?
How are shipping charges calculated and what do I do if package arrives damaged?
What is Manhattan Bonsai's return policy?
Shopping FAQs
Payment methods we accept.
We accept all 4 major credit cards. Mastercard, Visa, American Express and Discover Card as well as debit cards which bear the Visa or Mastercard logo. Online checking is also accepted. Back to TopWhy was I charged sales tax on my purchase?
State tax is applied to any order shipped in New York State. Back to Top
Shipping FAQs
How long will it take to receive my order?
Shipment of trees are shipped on Monday and Tuesday ONLY via Second Day Air or Next Day Air. All other items may be shipped anytime. The standard shipping times for orders shipped ground is 3 to 5 days.Back to Top
Can I ship my order to a different address?
Yes! When you place your order and come to the Check Out screen, just replace your address with the address you want to ship your merchandise to, then continue. Remember to use a street address, not a Post Office Box, for any shipping address. Back to Top
How are shipping charges calculated and what do I do if my package arrives damaged?
Shipping charges vary according to Size, Weight and Destinations. All charges are calculated by UPS. We are not responsible for damage after delivering the order to the carrier (UPS). Our orders are packed carefully but occasionally the pottery arrives broken. If that happens, keep the packaging material and notify both UPS (1.800.PICK.UPS / 800.742.5877) and our customer service department of the damage immediately. UPS may choose to pickup the damaged goods for return to us. Once notified by you, UPS will contact our office and we will complete the claim. Failure to notify both UPS and Manhattan Bonsai may nullify your claim.Back to Top
What is Manhattan Bonsai's return policy? Manhattan Bonsai reserves the right to apply a 15% re-stocking charge (of order total) on orders that are packed but not sent, are refused, or are returned to us. For orders already shipped, the customer is responsible for all shipping charges plus the 15% restocking fee. All sales on Bonsai trees and Pre Bonsai trees are final.Back to Top
